Where does Island Air fly?
Island Air is Hawaii’s leading regional carrier offering departures between Honolulu and the islands of Moloka’i, Lana’i, Maui (Kapalua and Kahului), Kaua’i (Lihu’e) and the “Big Island” of Hawai’i (Kona). Island Air’s two hubs are Honolulu and Kahului and Island Air is the only scheduled Part 121 carrier serving Kapalua, Lana’i and Moloka’i.
What kind of aircraft does Island Air fly?
Island Air operates a fleet of 37-seat DASH-8 aircraft. These turboprop planes have earned a solid reputation for outstanding reliability and safety. The aircraft features all-leather seating, large overhead compartments, air conditioning, and comfortably pressurized cabins. They are ideal for high-frequency, short-haul routes to small community airports like those that Island Air serves.
How can I make a reservation?
Booking a reservation is easy. Click here to make a reservation online (we accept International credit cards), or call 800-652-6541 (O’ahu, neighbor islands and North America). Effective August 17, 2009, the booking fee will increase to $15 for all new reservations made through Island Air’s call center. (Fee is per booking, not per passenger.)
How can I change or cancel a reservation?
Changes and cancellations can be made online by clicking here or by calling Reservations. Changes to flight or travel dates on restricted fare tickets will incur an additional fee per flight segment and must be collected upon change of reservation.
What is required to make a reservation for travel on Y and H coupons?
Bookings made by Island Air Reservations or a travel agent require a 13 or 14-digit number entered into the reservation within 24-hours or seats will be subject to cancellation.
What if I can’t make a flight?
Island Air requires customers to cancel their reservation prior to flight departure to avoid loss of ticket value. No Show passengers’ e-tickets will not retain value towards future travel as stated in Contract of Carriage Rule 105 – Ticket Validity.
What time do I need to check in at the airport?
You are required to check in at least 60 minutes before your scheduled departure from Honolulu, Moloka’i, Lana’i and Kapalua, and at least 90 minutes before your scheduled departure from Kona, Kahului and Lihue, and be at the boarding gate at least 15 minutes prior to departure. If you are not present 15 minutes prior to scheduled departure time your reservation may be cancelled. Valid photo identification is required at check-in.
Where do you fly and when?
Island Air’s flight schedule can be found here.
Do you have a frequent flier program?
Yes. Island Air’s CLOUD 9 Customer Rewards Program allows customers to earn a free one way flight when they have flown nine paid segments. For more information, please visit the Cloud 9 page.
What are the baggage limits?
You may bring ONE carry-on bag (not to exceed 16lbs) and ONE personal item (e.g., purse, camera, jacket) on board the aircraft. Carry-on baggage must be small enough to store under the seat or in an overhead compartment.
For tickets purchased on/after July 3, 2008 but prior to September 2, 2009:
Free baggage allowance is ONE piece at a maximum weight of 50 lbs./22 kg.
For tickets purchased on/after September 2, 2009:
A fee of $10 will apply for the first checked bag.
Excess baggage fees will apply to any additional checked bags.
No checked-in item should be longer than 96 in./244 cm. Excess weight and oversized items (e.g., surfboards, bicycles, kennels) will incur an additional fee and will only be accommodated if space is available.
Employment opportunities
Island Air is an equal-opportunity employer with approximately 230 employees on all the major islands. If you’re interested in joining our team, click here.
How much do tickets cost?
Ticket prices vary. Effective August 17, 2009, the ticketing fee will increase to $15 for all travel tickets purchased at any Island Air airport ticketing location. For the lowest fares and special offers, please visit islandair.com.
Do you offer charter flights?
Yes. Island Air provides charter service to all Hawai’i airports it already serves with scheduled service. Enjoy the feeling of your own private flight, specially customized to fit your needs. Whether it’s a private flight or a flight for 37 of your closest friends or colleagues, Island Air will get you to your destination at the time you choose. To learn more, click here.
Do you have an in-flight magazine?
Holoholo is our in-flight magazine that is distributed to all our passengers. We encourage you to take the publication with you when you leave the plane as it has local merchant coupons and must-see destination tips. Click here to view our most recent issue.
Do you have a Corporate Program?
Yes, Island Air launched a new, improved corporate program and website in Summer 2008. Click here to find out more about it.
What is required to send freight on Island Air?
The sender must be qualified known shipper. Click here to visit our Freight Shipping page to find out the qualifications and to apply.
