From the check-in desk to baggage claim, we work hard to ensure your experience is as seamless and pleasurable as possible.
We’ve made checking your bags easy and affordable. Standard baggage specifications include allowed weight of up to 50lbs and dimensions up to 62 linear inches.
We're cash-free. Accepted forms of payment.
Due to fire risk, electronic cigarettes are not allowed to be transported in checked baggage and may be placed in carry-on baggage only. Electronic cigarettes may not be used in any Island Air facility or aircraft.
Effective December 13, 2015 Island Air will not accept hoverboards to be transported in checked baggage or as a carry-on item.
*Linear Inches (Height + Width + Length)
Passengers will be allowed to carry onboard one (1) carry-on baggage and one (1) personal item. Carry-on baggage may not exceed maximum linear dimensions of 25" x 19" x 10.9" and no more than 16lbs maximum weight (per item).
We are happy to accommodate oversized bags or any other luggage that requires extra care, for a slightly higher fee. Please note that maximum surfboard length is 8 feet.
*based on space availability
Sporting Goods 2
Specialty Items - Surf Boards (Up to 8 Feet) and Kite Boards
1Footnote 0 Bicycles need to be assembled with front tire removed or disassembled in a box.
2Footnote 1 Sporting goods count as a regular checked bag as long as it does not weigh more than 50lbs. Sporting goods weighing more than 50lbs+ are charged the check-in bag fee (either $15 or $25 plus the overweight fee $35).
Fireworks, gunpowder, signal flares or other explosives
Flammable liquids or solids
Drain cleaners and solvents
Pressure containers, spray cans, butane fuel, scuba tanks, propane tanks, CO2 cartridges, self-inflating rafts
Any other hazardous materials or dangerous goods
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. Learn more.
Batteries: spare lithium batteries are prohibited in checked baggage. When in carryon luggage the terminals must be insulated to prevent short circuit. Other limitations apply. Please visit FAA’s Pack Safe website for additional information: http://www.faa.gov/Go/Packsafe.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact Customer Care at 1 (800) 388-1105.
Effective October 15, 2016 - Prohibition of Samsung Galaxy Note 7 Mobile Device for Air Transport
The Federal Aviation Administration had issued an Emergency Restriction/Prohibition Order that prohibits passengers or persons from transporting or offering for air transportation a Samsung Galaxy Note 7 device by either:
**Passengers in possession of a Samsung Galaxy Note 7 device will be denied boarding on all Island Air flights
More information regarding the emergency order can be found here.
For your convenience, baggage can be checked from your point of origin straight through to your final Island Air destination, if there is a baggage agreement between Island Air and all carriers involved. Inbound mainland travelers should allow a minimum of 75 minutes for connections in Honolulu. International travelers should allow 2 hours. Passengers departing on Island Air with a domestic connection to the U.S. mainland must have baggage checked at a State of Hawaii agricultural inspection station. Agricultural inspection is available at all airports serviced by Island Air.
Liability for lost or damaged baggage is limited to $3,400 per fare-paying passenger. To begin the claim process, a written report must be filed with Island Air prior to leaving the premises of Island Air and no more than four hours after flight arrival. In the event of failure to give notice, no action shall lie against Island Air. Please retain airline ticket receipts, claim checks and damaged goods until the research process is completed.
Island air accepts firearms, handguns and ammunition with certain limitations / requirements and under the following conditions:
1. The weapon must be carried in a hard sided case which is locked and the passenger must retain the only key and lock combination
2. Ammunition must be in the manufacturer’s original packaging or container specially designed for ammunition. Note: Ammunition with explosive or incendiary projectiles are not accepted. Ammunition must not exceed 11lbs or 5 kgs in weight
3. Passenger or other authorized and duly qualified person must verbally declare firearm is unloaded and verify this by signing a Firearm Declaration Tag
For additional information on Hawaii’s airports, visit http://www.hawaii.gov/dot/airports/