Customer Care

We’re glad to have you as our guest, and want to keep you informed.

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Contact Information

Find out other ways to get in touch with us.

Contact Us

Rewards Program

Should you have any questions about the Island Miles program, we’re happy to help.

Island Miles FAQs

Frequently Asked Questions

From Island Air schedules to security procedures to our rewards programs, you’ll find all the answers to our customer’s frequently asked questions right here.

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Island Air Employees

Policy Information

Customer Service Policy

Our Customer Service Plan details our commitment to our guests.

Cancellations & Delays

Check here for the latest information on delays, cancellations, and diversions.

Tarmac Delay Policy

Island Air has established processes and policies regarding tarmac delays.

Contract of Carriage

Our Contract of Carriage contains the definitions and details related to flying with Island Air.


Check here for detailed and current information on security screenings.

Contact Island Air

Whatever your question or concern, our customer service agents are here for you.

Lost/Damaged Baggage

Click here for information related to missing baggage or lost and found items.