Customer Care

We’re glad to have you as our guest, and want to keep you informed.

Contact by Phone

1-800-388-1105

Contact Information

Find out other ways to get in touch with us.

Contact Us

Rewards Program

Should you have any questions about the Island Miles program, we’re happy to help.

Island Miles FAQs

Frequently Asked Questions

From Island Air schedules to security procedures to our rewards programs, you’ll find all the answers to our customer’s frequently asked questions right here.

View All FAQs →
Island Air Employees

Policy Information

Customer Service Policy

Our Customer Service Plan details our commitment to our guests.

Cancellations & Delays

Check here for the latest information on delays, cancellations, and diversions.

Tarmac Delay Policy

Island Air has established processes and policies regarding tarmac delays.

Contract of Carriage

Our Contract of Carriage contains the definitions and details related to flying with Island Air.

TSA/Security

Check here for detailed and current information on security screenings.

Contact Island Air

Whatever your question or concern, our customer service agents are here for you.

Lost/Damaged Baggage

Click here for information related to missing baggage or lost and found items.

HGEA Honolulu Members

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

HGEA Kauai Members

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

HGEA Maui Members

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

HGEA Kona

 

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Coast Guard 226th Birthday Celebration

By submitting this information as a contest entry, I allow Island Air to contact me with Special Offers.

Aloha Festival Keiki Ho'olaulea

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Annual MWR Hawaii Fair

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Malama O Na Keiki

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

HGEA Joint Labor Management Conference

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Twelve Days of Christmas

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

HGEA Members Meet & Greet

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

UH Volleyball Feb 5 2016

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

189th HLTA General Membership Meeting

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

UH Volleyball Feb 11 2016

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

ASTA Hawaii Trade Show

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

UH Athletics Feb 26 2016

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

HLTA 2nd Annual Tourism Day

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

UH Athletics March 25 2016

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Welcome Back Kaua'i Job Fair

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Waimea Plantation Days Celebration

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Tourism Day

By submitting this information as contest entry, I allow Island Air to contact me with Special Offers.

Manoa Experience

By submitting this information as contest entry, I allow Island Air to contact me with Special offers.