Privacy

To review or correct content covered in this policy, please contact: 
Island Air Customer Relations: 1-800-388-1105

 

How We Collect and Use Your Information

Island Air collects personal information when you register with Island Air, when you use Island Air products or services, when you visit Island Air pages or the pages of certain Island Air partners, and when you enter promotions or sweepstakes. Island Air may combine information about you that we have with information we obtain from business partners or other companies.

Island Air automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you request. 

Island Air uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

 

The Information We Collect

  • Name, addresses and telephone numbers
  • Date of birth and gender
  • Email addresses, fax numbers and pager numbers
  • Rewards program account number and flight information
  • Credit/debit card number(s), including associated billing address(es) and expiration date(s)
  • Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, photographs, seating preferences and special dietary or medical needs
  • Passport number, nationality and country of residence
  • Transactional and online activity data pertaining to mileage activity with companies participating in the rewards program
  • Use of products and services such as self-service devices, flight status notification and online check-in
  • Personal information provided via survey, focus group or other marketing research efforts
  • Personal information provided to customer-service representatives to research and resolve issues or questions
  • Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

This information is used by Island Air and its vendors to process and confirm your reservation, issue boarding passes and tickets, bill you for the services you purchase, notify you of any flight changes and cancellations, and notify you and your travel companions of discounted air travel offers and other special offers that we think may be of interest.

Your billing address and credit card information is collected through a server operated on behalf of Island Air to process your online purchase. Credit card information and passwords generated through the reservations system are stored using AES and SHA encryption. This information will be used if we need to contact you regarding that purchase. 

When you opt in to receive Island Air’s email newsletter, we use your personal information for a variety of purposes, including sending out notices for special offers from Island Air or any one of its partners via email or postal mail.

If you enter a sweepstakes or promotional contest, we will ask you to provide information about yourself, processing your information through our website or third party service providers. This information will be used to contact you if you win, announce the identities of the winners, and for internal marketing purposes. This information may also be shared with sponsors, fulfillment companies or other relevant third party service providers.

How We Protect Your Information

Your personal information is stored on servers operated on behalf of islandair.com. Island Air’s online reservation system uses Secure Sockets Layer (SSL) encryption technology to protect your online credit card transactions. SSL encrypts your personally identifiable information before they travel over the Internet. While SSL is industry standard technology, we cannot guarantee the security of our servers, databases, or the transmission of your information over the Internet.

Who We Share Your Information With

When you purchase travel services including vacation packages through Island Air online reservations, we provide your information to the airline, car rental agencies, hotels or other third parties to process your reservation. We do not sell your name or other personal information to third parties.Island Air’s website is operated by various vendors, contractors and agents. Some of these vendors, contractors, and agents may be given access to personally identifiable information we collect from you.Personal information may be disclosed to government and law enforcement agencies if required to do so by law, court order, or in the good faith belief that disclosure is necessary. This may be done without notice to the affected individual.Anonymous information about all of our customers and users may be shared with third parties.Island Air does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with Island Air under confidentiality agreements. These companies may use your personal information to help Island Air communicate with you about offers from Island Air and our marketing partners. However, these companies do not have any independent right to share this information.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Island Air’s terms of use, or as otherwise required by law.

Island Air displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria – for example, women ages 18-24 from a particular geographic area.

Cookies

Island Air may set and access Island Air cookies on your computer. These are used in conjunction with web beacons to access the cookies inside and outside our network of web sites and in connection with Island Air products and services. 

Island Air lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Island Air’s cookies.

Other Sites

This privacy policy covers only the islandair.com site, and does not cover any other site, including those related to this site or linked from this site. We have no control over other sites’ privacy policies or use of any personal information you or others may share with them. Our Privacy Statement does not cover those other sites.

Consent

By using this web site, you agree to the collection and use, consistent with applicable laws, of information available on or through this site (including your personally identifying information) by Island Air, its affiliates, partners, vendors, contractors and permitted agents. Unless otherwise required or permitted by applicable law, we do not intend to use your personally identifiable information collected through this site in ways not described here without first providing you the opportunity to opt-out of that use.

Changes to this Privacy Policy

We reserve the right to modify our Privacy Policy at any time. In the event that we make a modification to our policy we will change the “Updated” date at the top of this page to reflect the date of the modification.