Special Assistance

Passengers with Disabilities

An individual with a disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.

A “qualified individual with a disability” is defined as an individual with a disability who obtains a valid ticket, comes to the airport for a flight, and meets the nondiscriminatory contract of carriage requirements that apply to all passengers.


Persons with disabilities may request disability accommodation services for future flights, including but not limited to wheelchair assistance, seating accommodations, escort assistance for a visually impaired passenger, and stowage of an assistive device by contacting the Customer Care team at 1 (800) 652-6541 or by using the form found here.

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