Exchanges and Refunds

Island Air will refund eligible tickets within seven days from receipt when purchased with a credit card and within 20 days for cash purchases. When booking online, reservations can be cancelled without penalty, for a period of 24 hours if the reservation if made one week or more prior to departure. 

Requests for refunds may be submitted at any Island Air ticketing location, by phone to our reservation center or via a travel agent. To check the status of a refund request, call 1-800-388-1105 during the hours of 8:00 a.m. to 5:00 p.m. HST Monday – Friday.